Sharing experience, insights and best practices for building SaaS businesses. Clients rely on us to realize the future visions of their organizations. Posts here are based on real-world outcomes and lessons learned from putting marketing to work – marketing that grows software companies like yours.  Let’s build something bigger, together.

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SaaS Backwards Episode 74: Inside the PLG motion and out, with Freshworks CMO Stacey Epstein

Welcome to episode seventy-four of the SaaS Backwards podcast, where we interview CEOs and CMOs of fast-growing SaaS firms to reveal what they are doing that's working, and lessons learned from things that didn't work as planned. 

You can listen to the full episode directly below via Spotify, or visit SaaS Backwards on Buzzsprout or wherever you listen to podcasts.


When Stacy Epstein became the CMO of Freshworks a few years ago, their PLG motion was doing okay. But approaching marketing from her success with other enterprise SaaS startups, Epstein expanded the marketing and sales motion to include more traditional demand gen tactcis—direct sales, events, Account-Based Marketing. 

Now they can fully meet the buyer where they’re at—calling it Buyer Led Growth. 

In this episode recorded live at the Ascent Conference in San Francisco, Epstein shares her expertise including:

  1. How the PLG motion is different and should be treated.
  2. Dealing with churn in the early years
  3. Freshworks incorporation of AI and why you might not want to share everything with ChatGPT.

Other resources to check out:

Interview with Vinay Bhagat, Founder and CEO of TrustRadius who publish a yearly report about how B2B buyer behavior is changing.

The Lead Gen Mistake I Guarantee You’re Making – how to create content that better identifies intent from today’s b2b buyer.

And, if you want an outside look at your content with actionable advice, take advantage of our Content Audit. Valued at $20K in free consulting

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